Presidents Club Award
To earn the Kia Presidents Club award, a dealership must rank among the top-performing retailers in the United States (typically the top 30 to 50 out of roughly 775 to 800 dealers) by excelling across key operational and customer experience metrics:
- Overall Sales Volume & Efficiency: Achieving high new-car sales volume and strong Dealer Sales Efficiency (DSE) scores over a 12-month period.
- Customer Service Satisfaction (KSI): Scoring outstanding results on the Kia Service Index (KSI), which measures customer satisfaction through post-visit surveys.
- Service Retention (DSR): Maintaining high Dealer Service Retention (DSR), meaning customers return to the dealership for service after purchasing their vehicle.
- Sales Process Timeline & Operational Standards: Demonstrating efficiency in the sales process to respect customer time, alongside general compliance with Kia's high standards for professionalism, standard application, and business management.
Warranties include 10-year/100,000-mile powertrain and 5-year/60,000-mile basic. All warranties and roadside assistance are limited. See retailer for warranty details.